This Program Member Agreement contains important information for you about AMERICA’S PHARMACY and the terms and conditions of your participation in the program.
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General Terms and Conditions
AMERICA’S PHARMACY is a prescription savings program. It is NOT an insurance program or plan. Rather, AMERICA’S PHARMACY provides individuals with access to discounts on prescription drugs at pharmacies that have agreed to participate in the program. The discounts can be up to 80% off of a participating pharmacy’s retail prices on brand and generic prescriptions. The average savings with the program is 65% off of the participating pharmacy’s retail prices. You will pay the lower of the pharmacy’s retail price and the negotiated discounted price that the pharmacy has agreed to offer to AMERICA’S PHARMACY members. You are responsible for paying the entire cost of your prescription under the program after the discount is applied.
- Discount Savings Card Only: When you use the discount savings card, AMERICA’S PHARMACY does not make any payments directly to participating pharmacies. When you use the discount savings card to access the discounted pricing available under the program, simply show your discount card to the participating pharmacy when you give the pharmacy your prescription for filling. The pharmacy will submit a claim for your prescription to the program administrator and will tell you your cost for the prescription while you wait.
No Membership Fees, No Enrollment Fees
There are no membership fees, enrollment fees, processing fees, or other periodic fees or charges to be a member of AMERICA’S PHARMACY.
No Limitations, Exclusions, or Waiting Periods
There are no limitations, waiting periods, exclusions, or exceptions regarding your use of the program. You may use AMERICA’S PHARMACY immediately at any participating pharmacy.
There are no limits on how many times you may use the program. You may use the program as little or as much as you like.
No Quality Guarantee of Services or Products from Participating Pharmacies
Neither AMERICA’S PHARMACY nor the program administrator guarantee the quality of the services or products you receive at participating pharmacies.
No Need to Renew
There is no need to renew your participation in the program.
May Be Used by All Household Members
Your card may be used by any of your household members, including pets, if the pet medication is filled at a participating pharmacy. You do not need to contact us to add household members to the program. If you would prefer that a household member obtains his/her own card, simply call the toll-free customer care number listed on your discount card or go to our website at www.americaspharmacy.com and follow the instructions.
Which Pharmacies Participate in AMERICA’S PHARMACY
You can view the current list of pharmacies that are participating in the program by going to our website at www.americaspharmacy.com
How to Cancel Your Participation in the Program
You may cancel your participation in the program at any time. To cancel, simply call the toll-free customer care number listed above and on your discount card or send a letter requesting that your participation be cancelled to MedImpact’s corporate address listed above and on your discount card.
How to File a Complaint
You may report a complaint by calling the customer care number listed above and on your discount card, accessing the AMERICA’S PHARMACY program website (www.americaspharmacy.com), or sending a letter to MedImpact’s corporate address listed above and on your discount card. If you remain dissatisfied with the resolution of their complaint, you can contact their state department of insurance for further assistance.
How to Request a Refund for an Unused Voucher or Home Delivery Prescription That Has Not Yet Shipped
You may request a refund for an unused, prepaid voucher, or a home delivery prescription that has not yet shipped, at any time by calling the customer care number listed above and on the voucher or by contacting us through the AMERICA’S PHARMACY program website (www.americaspharmacy.com), We will review your request and process refunds for unused vouchers within five (5) business days of receipt. We will confirm that your refund request has been processed via the contact telephone number or email address that you provide to us.
How to Ask a Question about AMERICA’S PHARMACY
You may make any inquiries of the program by calling the customer care number listed above and on your discount card, accessing MedImpact’s website (www.americaspharmacy.com), or sending a letter to MedImpact’s corporate address listed above and on your discount card.